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Shipping Question
Shipping Question
1. What should I do if I want to change address?
If you need to modify your address after placing an order (whether it's a pre-order or in-stock order), please contact us immediately! You can reach us directly through our website or email us at ([email protected]).
For in-stock products, we default to shipping at the fastest speed possible. Therefore, it's best to ensure that the address you provide during the ordering process is accurate. However, if you have an urgent situation that requires changing the address, please contact us as soon as possible. Once the tracking number is updated, we basically have no way to help you change the address.
For pre-order products, since the duration of the pre-order period is uncertain, please remember to contact us if you move or any other situations where the delivery address needs to be changed. We can only guarantee the use of the address provided in your order, but we are not obligated to monitor any changes in your address. Once the product is released, we will email you notification. If your address has changed at that time, please contact us promptly.
Policy Changed recently during the pandemic and something you may want to know:
2. The tracking stops updating:
The status “The airline departs” means your order has been sent out and probably arrived in your country. But there is a backlog of cargo in the US and Canada, and the post office is usually slow, the tracking may stop updating for 15 to 40 days.
Don't worry, it's still in transit. Please wait patiently.
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0. What should I do if there's no update in my tracking?
It happens sometimes if one tracking doesn't update for 45 days. (During certain periods of the year especially the economic shipping method, it may up to 60-90 days)
If you see it's not updating over 60 days then contact us via our After-Sale Service,
1. Where you ship the package from ?
We ship from China to worldwide.Some product can ship from USA warehouse ,Europe warehouse and Canada warehouse.
Notice : USA warehouse just can ship to USA order .
Europe warehouse just can ship to Europe order.
Canada Warehouse Just can ship to Canada order.
2. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally.
Please try to check the tracking number via other websites we provide if you can find any info on 17track.
3. What’s the difference between different shipping methods?
In most cases, we will use fast and stable commercial shipping methods to ship packages
4. Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
-General customer service
-All tracking and order info
-Shipping issues
[email protected]
6. Why are there several tracking numbers in the order detail?
In most cases, it means the tracking # We uploaded previously and has been updated into a different one.
In other cases, there might be multiple items in the same order, and we have multiple tracking #s for each item. If you have problems with the tracking please contact us
7.What should I do if the tracking shows the package has been returned or something weird.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.
8. How do you guys deal with custom tax?
For United States buyers, the Good news, there will be no tax at all. Sweet
For EU countries buyers, the tax of the package is already included in the shipping cost.
For other countries (Canada, Peru, UK etc.) We always mark the value around 15-50USD for each package to lower the chance for you to get taxed for importing goods.
Contact us first if the shipping company asked you to pay tax, we may help you out there.
If you need to modify your address after placing an order (whether it's a pre-order or in-stock order), please contact us immediately! You can reach us directly through our website or email us at ([email protected]).
For in-stock products, we default to shipping at the fastest speed possible. Therefore, it's best to ensure that the address you provide during the ordering process is accurate. However, if you have an urgent situation that requires changing the address, please contact us as soon as possible. Once the tracking number is updated, we basically have no way to help you change the address.
For pre-order products, since the duration of the pre-order period is uncertain, please remember to contact us if you move or any other situations where the delivery address needs to be changed. We can only guarantee the use of the address provided in your order, but we are not obligated to monitor any changes in your address. Once the product is released, we will email you notification. If your address has changed at that time, please contact us promptly.
Policy Changed recently during the pandemic and something you may want to know:
2. The tracking stops updating:
The status “The airline departs” means your order has been sent out and probably arrived in your country. But there is a backlog of cargo in the US and Canada, and the post office is usually slow, the tracking may stop updating for 15 to 40 days.
Don't worry, it's still in transit. Please wait patiently.
------------------------------------
0. What should I do if there's no update in my tracking?
It happens sometimes if one tracking doesn't update for 45 days. (During certain periods of the year especially the economic shipping method, it may up to 60-90 days)
If you see it's not updating over 60 days then contact us via our After-Sale Service,
1. Where you ship the package from ?
We ship from China to worldwide.Some product can ship from USA warehouse ,Europe warehouse and Canada warehouse.
Notice : USA warehouse just can ship to USA order .
Europe warehouse just can ship to Europe order.
Canada Warehouse Just can ship to Canada order.
2. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally.
Please try to check the tracking number via other websites we provide if you can find any info on 17track.
3. What’s the difference between different shipping methods?
In most cases, we will use fast and stable commercial shipping methods to ship packages
4. Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
-General customer service
-All tracking and order info
-Shipping issues
[email protected]
6. Why are there several tracking numbers in the order detail?
In most cases, it means the tracking # We uploaded previously and has been updated into a different one.
In other cases, there might be multiple items in the same order, and we have multiple tracking #s for each item. If you have problems with the tracking please contact us
7.What should I do if the tracking shows the package has been returned or something weird.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.
8. How do you guys deal with custom tax?
For United States buyers, the Good news, there will be no tax at all. Sweet
For EU countries buyers, the tax of the package is already included in the shipping cost.
For other countries (Canada, Peru, UK etc.) We always mark the value around 15-50USD for each package to lower the chance for you to get taxed for importing goods.
Contact us first if the shipping company asked you to pay tax, we may help you out there.
